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Privacy Policy

1. Welcome to Our Privacy Policy!

At For the Love of Dogs Academy, your privacy matters to us. We are here to share how we collect, use, and protect your personal information. Whether you’re joining our programs, supporting us, or just learning more about what we do, here’s how we ensure your information stays safe and secure.

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2. What We Collect

Here’s an overview of the types of information we gather based on how you interact with us:

  • From Our Program Participants: We collect your contact details, communication preferences, and information about your cultural background, preferred pronouns, and any disability details. We also keep notes relevant to the support and services we provide, making sure these notes help us tailor our services to your needs. You’re always in control of what you choose to share, and we’re here to support you in a way that makes you feel welcomed and included.

  • From Our Donors and Supporters: We gather your name, contact details, donation history, and sometimes financial information (like credit card or bank details) to process your contributions safely and acknowledge your generous support.

  • From Partners and Businesses: We collect contact information and relevant details to ensure smooth collaboration and effective support for our programs.

  • From Animal Care Service Users: We collect your contact details, financial information for service payments, and information about your dogs (such as breed, medical history, and care preferences) to provide the best quality care and service for your pets.

  • Technical Information: When you visit our website, we might collect data like your IP address, browser type, and browsing activity to help us improve our website and services.

  • Other Information: If you provide feedback or participate in surveys, we use this to enhance our services and ensure we’re meeting your needs.

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3. How We Collect Your Information

We gather personal information in a few ways:

  • When You Reach Out: Whether you visit our website, fill out a form, make a purchase, or inquire about our services, we collect the details you provide directly.

  • Through Our Communications: If you sign up for our newsletters, participate in surveys, or give us feedback, we use this information to stay connected with you.

  • Social Media and Customer Service: We keep track of interactions through social media and customer service to better assist you.

 

We also use trusted third-party services to manage and process information:

  • Paperform: For handling form submissions and data collection.

  • ClickUp: To manage client relationships and interactions.

  • Xero: For financial and invoicing purposes.

  • Stripe: To process payments securely.

 

Your privacy and trust are important to us, and we handle your information with care.

 

4. How We Use Your Information

We use your information to:

  • Deliver Our Services: Provide you with the support and services you’ve requested.

  • Keep in Touch: Share updates, news, and information about our events and activities.

  • Manage Donations: Process and acknowledge your donations and keep you informed.

  • Improve Our Work: Learn from your interactions to make our services even better.

  • Follow the Law: Ensure we meet legal requirements and protect everyone involved.

 

5. Keeping Your Information Safe

Your information is in good hands with us. Here’s how we ensure its security:

  • The Best Quality Care and Service: We use advanced technology to keep your data secure.

  • Controlled Access: Only our trusted team members can access your information, and they’re trained to handle it with care.

  • Data Retention: We keep your information only as long as necessary and dispose of it safely when no longer needed.

 

While we strive to protect your personal information, please note that no method of transmission or storage is completely secure. We are committed to safeguarding your information to the best of our ability.

 

6. Sharing Your Information

We don’t sell your information, but we may share it with:

  • Trusted Partners: Those who help us deliver services (like IT support) under strict confidentiality.

  • Legal Requirements: When required by law or to protect rights and safety.

  • With Your Consent: Only when you’ve asked us to.

 

7. Your Choices and Opting Out

We understand that privacy matters, and we want you to feel comfortable with how your information is used:

  • Opt-Out of Communications: If you’d rather not receive our newsletters or updates, you can easily unsubscribe by following the link in our emails or letting us know directly.

  • Limit Information Collection: If you prefer not to share certain details, that’s completely okay. We’ll use the information you choose to provide to offer the best support.

  • Contact Us: For any concerns or assistance with your information, feel free to reach out. We’re here to help and ensure your experience with us is positive.

 

8. Your Rights

You have control over your information:

  • Access: Ask us what information we have about you.

  • Correct: Request updates or corrections if something is wrong.

  • Delete: Ask us to delete your data, within legal limits.

 

To request access or correction, please contact us at hello@loveofdogs.org.au. We may need to verify your identity before processing your request.

 

9. Legal Compliance

This Privacy Policy explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to complying with these laws to protect your privacy.

 

10. For Our Team

This policy covers how we protect and use information for our participants and supporters. For details on how we handle personal information for staff and volunteers, please refer to our internal privacy policy.

 

11. Changes to This Policy

This Privacy Policy was last updated October 2024. We may update this policy from time to time. The latest version will always be available on our website, so please check back for any updates.

 

12. Get in Touch

Have questions or concerns? We’re here to help!

 

Thank you for being a part of For the Love of Dogs Academy. We’re dedicated to protecting your privacy and making your experience with us as wonderful as possible

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